Renting an apartment sight unseen from the other side of the country can be daunting. I contacted Sydney through Zillow and she called back almost immediately. She sent over a ton of pictures of the apartment from every angle so there were no surprises when I arrived. We completed all the paperwork via email and fax. Sydney met me on arrival, handed me the keys, showed me to the unit and how to get in and out of the building. Couldn't have been smoother.